Terms & Conditions
Last updated November 08, 2024
Please read these Terms & Conditions carefully before registering an Account. Agreeing to these Terms & Conditions enters you into a legally binding agreement with Gamblor Gaming Technologies Ltd. (GGT).
References to 'You' and 'Your' are to You as the user of Squad Bets.
References to 'Account' are to the account that you have registered with Squad Bets.
References to 'App' are in reference to the mobile application, Squad Bets.
General
By agreeing to the Terms & Conditions during registration on Squad Bets, You certify that You are over the age of 18 and that You are a resident in the United Kingdom. GGT reserves the right to retain any funds in Your Account if you are unable to prove that you were 18 at the time the Account was created.
GGT reserves the right to change these Terms & Conditions at any time. At this time, You will be alerted in the App to review the revised terms on our website. Your acceptance of these revised terms will be deemed as binding to Your continued acceptance of the terms and use of the App. If any change to the terms is deemed as unacceptable to You, You can choose not to accept. At this point, the main features of the App will be disabled but You can withdraw any available funds and close Your account. If any part of the Terms & Conditions is deemed to be unlawful or unenforceable, that provision shall be removed, with the remaining provisions staying intact.
About Us
Gamblor Gaming Technologies, whose trading name is Squad Bets, is a company registered in Scotland at 21 Beaton Drive, Winchburgh, EH526FS. GGT is licensed and regulated by the Gambling Commission of Great Britain, licence number 63831.
Registration
You need to register and open an Account with GGT via the App. You will be asked to provide personal information, including (but not limited to):
First name and surname
Mailing address
Email address
Date of birth
Telephone number
This information will be verified in accordance with the Know Your Customer (KYC) and Anti Money Laundering (AML) standards as outlined by the UK Gambling Commission. The information provided must be accurate.
GGT will attempt to automatically verify Your identity whilst registering Your Account. If, however, GGT cannot verify Your identity, You may need to provide additional documentation in order to prove it.
No deposits or withdrawals will be permitted before Your identity is verified.
Any changes in Your personal details which may impact upon the use of Your Account must be relayed to GGT via the App. These can be updated at any time.
Please refer to our Privacy Policy for details about our collection and use of Your personal information.
Account Rules
Any bets placed via Your Account must be for Your own benefit and not for the benefit of any third party.
You are only permitted to open one Account in Your name. If it is determined that You have opened more than one Account we reserve the right to:
Close the additional Accounts
Close all Accounts relating to You if there is a valid reason, e.g. for fraudulent use.
GGT reserves the right to close any Account. Any bets made prior to the closure of the Account will be honoured. If Your Account is closed, You will be informed by GGT and any balance that You have can be withdrawn.
You may close your Account at any time via the Profile tab within the App. If your Account contains funds, you must withdraw them before closing Your Account.
You can set limits, cooling periods or self-exclude via the Profile screen in the App.
You must keep your Account credentials confidential and secure and not share them with anyone. You must notify GGT immediately if You become aware of Your Account becoming compromised or subject to unauthorised access.
GGT is not responsible for any losses incurred due to unauthorised access in the event of credentials being disclosed, whether unintentional or not.
User Funds and Winnings
User funds will be segregated and kept in accounts separate from business accounts. They would, however, form part of the assets of the business in the event of insolvency.
The insolvency rating offered by the company is 'Not protected - Segregation of customer funds'.
Further details on the protection of customer funds can be found here:
Deposits into Your Account can be made via debit card. The card used for Your first deposit will become Your default until such a time that another card is registered and the default can be altered.
Deposits made will be shown in the App wallet.
A minimum deposit of £5 will apply.
A minimum withdrawal of £10 will apply.
When entering a game, 90% of the Entry Fee will be added to the Prize Pool, with 10% retained as Commission by GGT.
The Commission value may be changed by GGT at any time on the provision of notice to You via email or through Your use of the App, with the exception for Gams that are already in progress at the time of the change.
Statements relating to deposits, withdrawals and Game details (i.e. winnings and losses) can be accessed via the Profile tab in the App.
Funds in Your App wallet can be withdrawn at any time.
All Games will be settled upon the final day of the last action in the Game, e.g. the last fixture of a Premier League gameweek,
Game Rules
You can enter a public Game or any Game that is open in Your Squad.
If the Game is public, the Entry Fee will be set by GGT. Otherwise, the Squad Admin will set the Entry Fee when creating the Game.
All Games are entered via the App.
The selection of fixtures upon which the Games are played are made at the discretion of GGT.
All Games will be resolved using data supplied by a third-party sports data provider.
All Games will be resolved on the day of the final fixture out of the group of fixtures upon which the Game is contested.
If a decision pertaining to an event within a fixture, that is included in a Game, is subsequently overturned by the sport's governing body, the original decision will stand in relation to the settlement of the Game and the subsequent decision will not be recognised by GGT.
The rules relating to each Game type are available within the App and on this website.
Game Entry Fees are non-refundable.
Responsible Gambling
When opening an Account You will be asked to set deposit limits. You can set a Daily, Weekly or Monthly limit. You can also choose to set No Limit.
These limits can be adjusted at any time via the Profile tab in the App.
When increasing a limit, there will be a cooling period of 24 hours, upon the expiry of which You will need to acknowledge that you still with the limit increase to apply.
Any decrease to a limit will be effective immediately.
You can set a Cooling Off period for up to 30 days via the Profile tab in the App.
You can opt to Self-Exclude from the App, either indefinitely or for a set period of time, via the Profile tab in the App. In order to reactivate Your Account after the expiry of Your exclusion period You must contact GGT as customersupport@gamblorgaming.co.uk. A decision will then be made as to whether to reinstate Your Account, bearing in mind Responsible Gaming and Your best interests.
GGT reserves the right to impose deposit limits if it is deemed that You are not gambling responsibly.
GGT reserves the right to close Your Account if it is deemed that You are not gambling responsibly.
Liability
You acknowledge that the App is a gambling application and that by using it there is a risk of losing money and that You do so at Your own risk.
GGT are not liable for any damages, liabilities or losses that have occurred through Your use or misuse of the App.
Service Interruptions
GGT aims to make the App available at all times, but cannot guarantee that the service will be uninterrupted or fault free. Through thorough system testing, GGT will endeavour to ensure that the App experience is smooth but may have to carry our maintenance and apply updates occasionally to improve the App experience or add new functionality.
Customer Support / Complaints
If there is a complaint with the service, You can contact Customer Support via the App or by emailing customersupport@gamblorgaming.co.uk. GGT will endeavour to provide feedback on the complaint within 72 hours. You will receive an email to acknowledge that Your complaint has been received.
If the complaint takes longer than 72 hours to resolve it will be escalated internally in order to come to a resolution.
Should You not be satisfied with the outcome of the complaint resolution you can escalate the matter externally by contacting the Betting Adjudication Service (IBAS).
They can be contacted at:
www.ibas-uk.com
IBAS, PO Box 62639, London, EC3P 3AS
02073475883
Any adjudication reached by IBAS will be regarded as final.